Helpline Services Admin Support Officer

£22k – £25k per annum

Job Details:

Salary: UK – £22,726, London & Surrounding Counties – £24,726

Closing Date: 02/05/2023

Interviews will take place online via Microsoft Teams w/c Monday 15th May

  • 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
  • A generous Pension Scheme – we contribute 6% and you contribute 2%.
  • Discretionary company sick pay from day one of service.
  • Employee Assistance Programme – 24-hour support

Job Introduction

The Directorate operate the National Gambling Helpline across numerous channels which provide information, advice, and support for anyone affected by problem gambling as well as referring people to free treatment across England, Scotland, and Wales. The team also oversee GamCare’s online CBT course, Gamechange, along with being part of an exciting digital transformation where we will see new interventions being delivered remotely.

The Helpline Services Admin Support Officer will be a vital part of the team, ensuring they are supported through administrative support and co-ordination of reporting schedules, as well as liaising across teams internally, arranging and recording meetings, maintaining action logs, and monitoring systems.

Main Responsibilities

  • Work within the team to develop and deliver effective administration systems to support the delivery GamCare’s remote support services
  • Support managers with organising schedules, taking meeting minutes and booking travel and accommodation
  • Demonstrate a high level of confidentiality, handling information, data, and documentation with care. Formatting a range of documents and report types in line with style guides
  • Analyse, understand, and communicate information from a range of sources to identify any potential issues and implementations for the team’s administration, recommend solutions or escalating more complex issues as appropriate

The Ideal Candidate

The Helpline Services Admin Support Officer is a new opportunity for someone who is organised and enjoys a varied workload. This opportunity will help us become more efficient and enable us to spend more time doing what we do best, creating as much impact with our work as possible. You will need effective communication skills, as you will be working closely with several managers and will need to manage a varied workload.

With demonstrable experience of managing multiple stakeholders in a dynamic organisation, you will have honed your skills in operational support and administration which will have given you the tools to update spreadsheets, populate reports, collate, and report data findings to various targeted audiences.

About the Company

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

Gamcare is an equal opportunities employer and don’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Appointment is subject to a DBS check

If this is something of interest please click Apply to be redirected to the relevant application page.

Candidates with the relevant experience or job titles of: Client Support, Client Services, Admin, Administrator, Reception, Receptionist, Admin Coordinator, Customer Service, Recruitment Admin, Marketing Assistant may also be considered for this role.

Recommended Skills

  • Administration
  • Communication
  • Confidentiality
  • Customer Service
  • Meetings Organisation And Preparation
  • Recruitment

Apply to this job.Think you’re the perfect candidate?

Job ID: GAMC-28

Job Category: Others
Job Type: Full Time
Job Location: London

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