Diabetes Support Worker

Job Details:

Salary:£21.73k – £23.18k per annum

We have an exciting opportunity for an enthusiastic Band 3 HCA/support worker to join the diabetes team to support inpatient and outpatient diabetes services.

Based on the Diabetes Education Centre, it is 12 months of fixed-term / secondment to cover maternity leave and is 25 hours per week. This could be split equally Monday – Friday (5 hours per day), or 4 x 6.25-hour shifts to include Monday, Wednesday, Thursday and Friday.

Main duties of the job

Maintain patient & staff confidentiality at all times

Arrange blood tests & obtain results.  

Communicate all relevant information concerning the patient/relative/carer needs to the appropriate member of the team.

Triage telephone enquiries received.

Provide advice & support regarding diabetes literature & the use of insulin pens & blood glucose meters.

Triage diabetes centre “drop ins”. 

Provide support to the diabetes foot clinic to cover annual leave.

Participate in multi-disciplinary diabetes meetings where appropriate. 

Support the team to ensure that the clinical/educational care of patients is effective & complies with the requirements of the trust’s clinical governance framework.

Participate & contribute to effective communication within the diabetes education centre, inpatient service, outpatient staff, community services, other health professionals & outside agencies.

Participate in the development & provide written information to ensure easy access to advice & information for patients with diabetes their support mechanisms & health care professionals.

Participate in requests for information & support the diabetes inpatient team to maintain detailed referral records, nursing notes, & up to date statistics of the service.

Provide relevant reports on request.

Maintenance to strict record keeping is paramount.

Answer the telephone in a polite, professional manner & triage calls, ensuring that any advice is within your scope of practice.

Working for our organisation

Chesterfield Royal Hospital NHS Foundation Trust is a well-performing Foundation Trust serving a population of around 441,000 across the Bolsover, Chesterfield, Derbyshire Dales, North Amber Valley, High Peak and North East Derbyshire districts. With a workforce of around 3,800 staff and good financial control, currently operating with a positive financial surplus and was recently rated “Good” by the CQC .

We are committed to working with our partners in health and social care to deliver long term financial sustainability and resilience in our performance to ensure we provide high quality services and excellent patient care.

Detailed job description and main responsibilities

Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required.

Person specification

Qualification & Training

Essential criteria
  • Educated to GCSE standard or equivalent, to include maths and English at grades A-C. Computer skills including email and Microsoft Office applications. Use of ICE
Desirable criteria
  • Use of Medway, EDIS, EMAS, Cito. Working knowledge of insulin delivery devices and blood glucose meters. Qualification in IT skills


Essential criteria
  • Experience working in a support worker role. Experience of Multidisciplinary/team working. Ability to communicate at all levels.
Desirable criteria
  • Experience in working with patients with diabetes

Knowledge & Skills

Essential criteria
  • Excellent written and verbal communication skills. Time management skills. Administration/Coordination skills. Understanding of the importance of confidentiality.
Desirable criteria
  • Audit skills. Previous experience in administration of patient education. Evidence of working with outside agencies.

Personal Attributes

Essential criteria
  • Smart appearance. Polite manner. Team player. Flexible/adaptable to service needs.

Demonstrates Trust Values

Essential criteria
  • Compassion, Ambition, Respect, Encouragement – Proud to CARE

Flexible Working

If you’re looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

COVID19 Vaccination

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications.  Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route.  Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK – GOV.UK (www.gov.uk)

It is vital that you provide full and accurate details of your current immigration status on the application form.  Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.  Guidance can be found here Criminal records checks for overseas applicants – GOV.UK (www.gov.uk)

Suppose you are applying for a vacancy in health or adult social care. In that case, you may be  eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.


Communications throughout the application process will be via e-mail therefore please check your e-mail account and NHS Jobs account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on View phone number on chesterfield royal.nhs.uk and we will be happy to provide assistance.

Please see the attached documents and links about working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers to develop new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Job Category: Health
Job Type: Part Time
Job Location: Chesterfield

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