Customer Service Assistant – Remote Work

£2,800 per month

Job Details:


1. Provide exceptional customer service to clients via phone, email, and chat in a remote work setting. 2. Answer customer inquiries and resolve issues promptly and efficiently. 3. Assist customers with product information, troubleshooting, and technical support. 4. Build and maintain strong customer relationships by delivering personalized service and demonstrating empathy. 5. Collaborate with cross-functional teams to ensure customer needs are met. 6. Escalate complex customer issues to the appropriate departments for resolution. 7. Maintain accurate and updated customer records in the CRM system. 8. Participate in team meetings and training sessions to stay informed about company updates, new products, and service enhancements. 9. Identify and suggest process improvements to enhance customer satisfaction and increase efficiency. 10. Stay up-to-date with industry trends and best practices in customer service.


1. 1 year of customer service experience or related field. 2. Excellent verbal and written communication skills. 3. Confident and outgoing personality with the ability to engage and build rapport with customers. 4. Professional and polished presentation skills. 5. Ability to work independently and remotely with minimal supervision. 6. Strong problem-solving and decision-making abilities. 7. Flexibility and adaptability to meet changing demands and priorities. 8. Proficient in using CRM systems and other customer service software. 9. Must have a dedicated home office setup with a reliable internet connection. 10. Must be willing to work a flexible schedule, including evenings and weekends.

Please note that only shortlisted candidates will be contacted for further evaluation.

Benefits: Visa sponsorship, Training & professional development, Medical coverage

Job Category: Others
Job Type: Full Time
Job Location: London

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