Job Details:

Respiratory Medicine and Endocrinology, Diabetes & Metabolism (EDM) are looking to recruit a dynamic, enthusiastic and highly motivated individual to join the management team as a Service Manager. Reporting to the Operations Manager the post holder will help ensure that the department meets its quality, activity and performance related targets, whilst undertaking project work under the direction of the General Manager. The post holder will have a pivotal role in supporting the clinical areas to deliver high quality services in an efficient and effective manner.

The post holder will work under the direction of the Operations Manager and will be accountable for the daily management of all performance indicators including RTT 18wks, 6Wks Sleep Diagnostics, Cancer 2 week waits, 31 day and 62 day pathways. The role is varied and includes overseeing and building rotas, HR management, administration policy and procedure adherence, as well as having an oversight of costing, coding and funding streams.

The successful candidate will be educated to degree level or equivalent, be able to analyse complex statistical data, have the ability to make independent decisions and have experience of working with multiple clinical pathways directly linked to national standards, managing service indicators as well as managing people.

If you think that you are ready for this exciting and challenging role, we want to hear from you.

Main duties, tasks & skills required

*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their ‘whole self’ to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*

Person specification



  • Degree or equivalent professional Management qualification.
  • Further management training and/or relevant managerial experience to post graduate diploma level.


  • Previous experience of working to NHS key performance and national standards.
  • Experience in handling confidential information.
  • Experience with dealing with patients, relatives and the general public.
  • Experience in managing in-patient and outpatient waiting lists and designing and implementing mitigating actions as required.
  • Previous line management experience of staff.
  • Working Knowledge of waiting list systems.
  • Knowledge of NHS and aims of its structure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Job Category: Health
Job Type: Full Time
Job Location: Birmingham

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