£2,850 per month
Job Details:
The Web Chat Specialist at Mercedes-Benz will be responsible for providing timely and accurate information to customers through web chat channels. The specialist will play a crucial role in building positive customer relationships and ensuring customer satisfaction through effective communication and problem-solving skills. This is a part-time position suitable for individuals with one year of relevant experience.
Responsibilities: – Respond to customer inquiries and provide support through web chat channels – Assist customers in navigating the company’s website and online services – Provide accurate and up-to-date information about products, services, and promotions – Address customer concerns, complaints, and product-related issues promptly and effectively – Collaborate with other departments to resolve customer queries and escalate complex issues when necessary – Identify and report common customer issues and trends to improve the website and customer experience – Maintain detailed records of customer interactions and transactions – Adhere to company guidelines and policies while ensuring customer satisfaction – Meet individual and team targets for customer satisfaction, response time, and resolution time
Requirements: – Resilient and adaptable personality traits to handle challenging customer interactions – Strong critical thinking and decision-making skills to resolve customer issues effectively – Excellent written and verbal communication skills – Proficient computer and internet navigation skills – Basic knowledge of automotive industry and Mercedes-Benz products is preferred – Ability to work independently and as part of a team – Ability to work flexible hours including evenings, weekends, and holidays – Ability to handle a high volume of customer inquiries while maintaining professionalism and composure – Must have legal authorization to work in the UK
Benefits: – Relocation allowance for eligible candidates – Visa sponsorship for eligible candidates – Retirement plan
Working Environment: At Mercedes-Benz, we encourage a spirit of exploration and taking calculated risks for growth. We foster an inclusive and collaborative working environment where employees are encouraged to develop their skills and contribute to the success of the company.
Equal Opportunity Statement: Mercedes-Benz is an equal opportunity employer. We value diversity and believe that a diverse workforce is essential for our success. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status.
