Job Details:

Hybrid remote – no more than 2 days per week in the office (office can be any of 70 trust locations across the black country)

Job overview

The role of the Business Intelligence team is to promote and support the effective use of data, information, knowledge and technology to provide excellent quality clinical care to patients in the Black Country, in conjunction with its partners throughout the wider health community.

• This role is the lead for the configuration and maintenance of the Electronic Patient Record (EPR) system in conjunction with other members of the clinical systems team.

Main duties of the job

• To manage the configuration team and allocate resources so that the team meets internal and external requirements.
• Provide specialist advice and support on complex software and detailed information and be instrumental in providing developments and requests for change to the clinical systems which impact on the Trust or divisions, in line with Trust policies and procedures.
• To be the point of contact for second line support to the EPR helpdesk for any queries, complex issues or configuration needs that cannot be addressed on the EPR helpdesk.
• Investigate complex problems escalated through the escalation system resolving internally or liaising with system provider.
• Support managers, clinicians, EPR helpdesk and trainers with use of best practice advice, user error, troubleshooting and re-education of clinical systems practice.
• Work closely with the EPR helpdesk, training, information and performance teams and system suppliers in ensuring that the EPR system meets the requirements of clinicians, divisions, managers and Trust business requirements.
• Work with information and performance managers to ensure the EPR is configured to nationally and locally defined data sets and reporting requirements.
• To assist clinicians and teams with process and re-design including the generation of detailed systems requirement specifications.

Working for our organisation

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.

Across the whole of the region we provide:

• Adult and older adult mental health services
• Specialist learning disability services
• Mental health services for children and young people
• Community healthcare services for children, young people and families in Dudley

Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.

We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone’s life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.

Detailed job description and main responsibilities

• To manage the configuration team and allocate resources so that the team meets internal and external requirements.
• Provide specialist advice and support on complex software and detailed information and be instrumental in providing developments and requests for change to the clinical systems which impact on the Trust or divisions, in line with Trust policies and procedures.
• To be the point of contact for second line support to the EPR helpdesk for any queries, complex issues or configuration needs that cannot be addressed on the EPR helpdesk.
• Investigate complex problems escalated through the escalation system resolving internally or liaising with system provider.
• Support managers, clinicians, EPR helpdesk and trainers with use of best practice advice, user error, troubleshooting and re-education of clinical systems practice.
• Work closely with the EPR helpdesk, training, information and performance teams and system suppliers in ensuring that the EPR system meets the requirements of clinicians, divisions, managers and Trust business requirements.
• Work with information and performance managers to ensure the EPR is configured to nationally and locally defined data sets and reporting requirements.
• To assist clinicians and teams with process and re-design including the generation of detailed systems requirement specifications.
• Capture and validate user requirements, work within the EPR team to estimate work impact, agree work package and implement, maintain and support development of the EPR.
• Attending change control/review meetings to discuss and agree on suggested changes to the system and taking actions from that meeting back to the team.
• Assisting with the testing and User Acceptance Testing of new versions on the systems, test documents on the system following upgrades to ensure they are working properly and effectively recording the testing results by use of test scripts.

Education/Qualifications

Essential criteria

• Good level of general education, preferably to Degree level
• Professional IT qualification or significant experience working in IT application support, data quality reporting, or equivalent experience
• Evidence of continuous professional development

Experience

Essential criteria

• Experience of working in an NHS environment
• Experience of sharing knowledge
• Knowledge of EPR Rio configuration and database administration
• Experience of working in a busy environment and dealing with all levels of staff both verbally and in writing and managing and resolving issues
• Experience of implementation of projects and/or deliverables within an organisation
• Experience of working to deadlines and applying concentration and initiative when answering queries from staff and customers
• Experience of managing problems, providing solutions and communicating complex issues to all levels of staff
• Experience of working within a pressured environment and applying techniques of prioritisation on a regular basis

Knowledge

Essential criteria

• Knowledge of EPR Rio configuration and database administration
• How to provide solutions and communicate complex IT information to non IT staff/customers
• Understanding of testing, problem solving and communicating complex IT solutions
• Knowledge of Test Scripts and system testing

Skills

Essential criteria

• Ability to manage own time and to support the team in working efficiently
• Ability to take a pragmatic, solution-focused approach to issues and delivery
• Ability to prioritise competing demands and manage changing priorities
• Advanced communication skills (verbal, written and presentational) and the ability to evaluate and use the most appropriate communication method for a given situation
• High level of personal and professional credibility
• Resilient and able to work in a pressured environment while meeting deadlines

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Salary: £35,392.00-£42,618.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Canteen
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free flu jabs
• Free or subsidised travel
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Referral programme
• Relocation assistance
• Sick pay
• Store discount
• Transport links
• UK visa sponsorship
• Work from home

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Dudley, West Midlands: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

• IT in NHS environment: 1 year (preferred)
• Knowledge of Test Scripts and system testing: 1 year (preferred)

Licence/Certification:

• Professional IT qualification or qualified by experience (required)
• EPR Rio configuration and database administration (preferred)

Willingness to travel:

• 25% (required)

Work Location: In person