£3,800 per month
Job Details:
Job Summary: As a Remote Support Representative at Facebook, you will be responsible for providing exceptional customer support remotely. Your main objective will be to assist users in resolving technical issues, answering inquiries, and troubleshooting problems related to Facebook’s products and services. This is a part-time position, offering flexible working hours and opportunities for career growth.
Responsibilities: 1. Provide prompt and efficient support to Facebook users through various communication channels, including email, chat, and voice calls. 2. Diagnose and resolve technical issues by utilizing proper troubleshooting techniques and tools. 3. Assist users in navigating Facebook’s platform, understanding its features, and resolving any confusion or problems encountered. 4. Document and escalate unresolved issues to the appropriate teams, ensuring timely and efficient resolutions. 5. Educate users on best practices, usage guidelines, and privacy settings to enhance their experience and ensure a safe online environment. 6. Collaborate with cross-functional teams to improve product features and user experience by actively sharing customer feedback and insights. 7. Stay updated with the latest product developments, features, and industry trends to provide accurate and up-to-date support. 8. Contribute to ongoing process improvements to enhance team efficiency and customer satisfaction. 9. Proactively identify opportunities to optimize support processes and suggest ideas for new initiatives.
Requirements: 1. Minimum of 2 years of experience in customer support or a related field. 2. Strong verbal and written communication skills in English. 3. Proficient computer skills and technical aptitude to navigate and troubleshoot web-based applications and tools. 4. Hardworking and able to work independently in a remote environment. 5. Demonstrated ability to cooperate and collaborate effectively in a team-based setting. 6. Excellent decision-making skills to solve problems and provide solutions to customers. 7. Knowledge of Facebook products and services is highly desirable. 8. Flexibility to work in rotational shifts, including weekends and holidays, based on business needs.
Benefits: 1. Paid Time Off (PTO) for eligible employees. 2. Visa sponsorship opportunities for qualified candidates. 3. Paid sick leave to ensure employee well-being. 4. Flexible working hours to promote work-life balance. 5. Opportunities for career growth and skill development.
Equal Opportunity Statement: Facebook is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We value diversity and inclusion in our workplace and encourage applications from all qualified individuals.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.Work Schedule:
This job has the following work schedule:
FlexibleBenefits & Perks
This job has the following benefits:
Remote work flexibility: This job is a remote position, you can work from anywhere.
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