Remote Customer Support Officer

£2,800 per month

Job Details:

We are seeking a motivated and dedicated Remote Customer Support Officer to join our team at Microsoft. This position will be based remotely and will involve providing exceptional customer support to our clients. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to work well in a team. This is an entry-level position suitable for individuals with at least one year of experience.

Responsibilities: 1. Respond to customer inquiries promptly and professionally via email, chat, or phone, ensuring customer satisfaction with every interaction. 2. Provide technical support and troubleshoot customer issues related to Microsoft products and services. 3. Guide and educate customers on product features and functionality. 4. Document and track customer interactions and resolutions accurately in the customer relationship management (CRM) system. 5. Collaborate with cross-functional teams to resolve customer issues effectively and efficiently. 6. Stay updated with product knowledge and enhancements to deliver the best customer service experience. 7. Identify and escalate priority issues to the appropriate departments for prompt resolution. 8. Assist in improving customer support processes and workflows.

Requirements: 1. At least one year of experience in a customer support role. 2. Excellent verbal and written communication skills with a strong command of the English language. 3. Highly driven and dedicated to providing exceptional customer service. 4. Strong problem-solving and troubleshooting skills. 5. Ability to work effectively in a remote team environment. 6. Excellent cooperation and teamwork skills. 7. Proficiency in using computer systems and troubleshooting technical issues. 8. Ability to work flexible hours to accommodate customer needs. 9. Emotional intelligence to handle customer complaints and difficult situations with empathy and professionalism.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Parental leave for qualifying individuals. 3. Employee discounts on Microsoft products and services.

Working Environment: At Microsoft, we thrive in an environment that embraces and navigates change seamlessly. As a Remote Customer Support Officer, you will be part of a dynamic team that values collaboration and innovation.

Equal Opportunity Statement: Microsoft is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace for all employees. We encourage applications from individuals of all backgrounds and experiences.

Job Category: Others
Job Type: Full Time
Job Location: London

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