£3,200 per month
Company Overview: T-Mobile is a leading telecommunications company based in the UK, providing mobile network services to millions of customers. As a customer-focused organization, we strive to provide exceptional service and support to our clients. We are currently seeking a Remote Customer Care Assistant to join our team in London, England.
Job Title: Remote Customer Care Assistant Company: T-Mobile Location: London, England, UK Job Type: Part-time Seniority: Entry Level Years of Experience: 0
Responsibilities: 1. Provide outstanding customer care and support via phone, email, and chat. 2. Address customer inquiries, complaints, and issues promptly and professionally. 3. Assist customers with account setup, billing inquiries, and general troubleshooting. 4. Collaborate effectively with team members to ensure customer satisfaction and problem resolution. 5. Maintain accurate and detailed customer records in our internal database. 6. Stay updated on the company’s product and service offerings to provide accurate information to customers. 7. Remain calm and composed while handling challenging customer situations. 8. Follow company protocols and guidelines for customer care service.
Requirements: 1. High school diploma or equivalent. 2. Excellent verbal and written communication skills. 3. Strong adaptability to handle different customer personalities and situations. 4. Demonstrated ability to work hard and meet or exceed performance targets. 5. Proficient in negotiation and problem-solving skills to resolve customer issues effectively. 6. Ability to work independently and as part of a team in a remote work environment. 7. Basic computer skills, including proficiency in using Microsoft Office and ability to learn new software systems quickly. 8. Availability to work flexible hours, including evenings, weekends, and holidays.
Personality Traits: 1. Adaptability: As a Remote Customer Care Assistant, you will encounter different customer inquiries and issues. Being adaptable will help you respond effectively to changing circumstances and customer needs. 2. Hardworking: The ability to work diligently, meet or exceed performance targets, and deliver exceptional customer service is crucial for success in this role.
Soft Skills: 1. Negotiation: Effective negotiation skills are essential to address customer concerns and arrive at satisfactory resolutions. 2. Teamwork: Collaboration and cooperation with team members are important for providing seamless customer care support.
Benefits: 1. Employee Discounts: T-Mobile offers attractive discounts on products and services to its employees. 2. Vision Insurance: Eligible employees will have access to vision insurance for comprehensive eye care benefits. 3. Visa Sponsorship: In certain cases, T-Mobile may sponsor work visas for eligible candidates.
Working Environment: At T-Mobile, we encourage calculated risk-taking to drive innovation and progress. Our working environment promotes creativity, collaboration, and personal growth, ensuring that you can contribute to meaningful advancements in the telecommunications industry.
Equal Opportunity Statement: T-Mobile is an equal opportunity employer and embraces diversity in the workplace. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, gender, national origin, age, disability, sexual orientation, or any other characteristic protected by law.