Remote Account Support Manager

£4,500 per month

Job Details:

Stripe is a leading technology company that is revolutionizing the way businesses accept payments online. We are currently seeking a Remote Account Support Manager to join our team in London, England, UK. This is a part-time position at the mid-to-senior level, requiring a minimum of 6 years of experience in a similar role.

Responsibilities: – Provide exceptional account support to our remote clients, ensuring their satisfaction and success with our payment platform – Serve as the main point of contact for assigned accounts, building strong relationships and understanding their unique business needs – Conduct regular check-ins with clients to address any questions or concerns, and provide guidance on how to maximize the value of our services – Collaborate with cross-functional teams to troubleshoot and resolve any technical issues or product-related challenges – Monitor customer performance metrics and provide regular reporting and analysis to clients, identifying areas for improvement and growth opportunities – Proactively identify upsell and cross-sell opportunities, working with the sales team to expand the scope of accounts and increase revenue – Stay up-to-date on industry trends and best practices, sharing knowledge and insights with clients to help them stay ahead of the competition – Provide feedback to internal teams regarding product enhancements, customer pain points, and potential areas for improvement

Requirements: – Minimum of 6 years of experience in account management or customer support, preferably in the technology or payments industry – Proven track record of successfully managing and growing client relationships, achieving revenue targets, and driving customer satisfaction – Energetic and hardworking, with a strong work ethic and a passion for delivering exceptional customer service – Strong analytical skills with the ability to gather and interpret data, make informed decisions, and drive results – Excellent communication and interpersonal skills, with the ability to build rapport and effectively collaborate with both internal teams and external clients – Self-motivated and able to work independently, with a proactive mindset and the ability to prioritize and multitask effectively – Proficient in using CRM software and other relevant tools to manage client relationships and track performance metrics

Benefits: – Visa sponsorship for eligible candidates – Paid overtime for additional hours worked – Gym membership to promote a healthy work-life balance

Working Environment: At Stripe, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in creating a supportive and inclusive environment where employees can thrive and make a meaningful impact.

Equal Opportunity Statement: Stripe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome and encourage applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other protected characteristic.

Deadline to Apply: Please submit your application by 2024-02-26. We will review applications on a rolling basis and may close the position earlier if a suitable candidate is found.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.Work Schedule:
This job has the following work schedule:
FlexibleBenefits & Perks
This job has the following benefits:
Remote work flexibilityThis job is a remote position, you can work from anywhere.
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Job Category: Others
Job Type: Part Time
Job Location: London

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