Product Support Manager (Scotland and North West England)

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Product Support Manager (Scotland and North West England) page is loaded

Product Support Manager (Scotland and North West England)

Apply locations GBR – Buckinghamshire – Milton Keynes time type Full time posted on Posted Yesterday job requisition id R246990

Job Description

Through its commitment to the  Science of Healthier Animals® , our company offers veterinarians, farmers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of digitally connected identification, traceability and monitoring products. Our company is dedicated to preserving and improving the health, well-being and performance of animals and the people who care for them.

Our company has a range of market leading monitoring and milking equipment which is sold directly to farmers and installed by approved third parties. The role will form part of our product support function within the Ruminant Business Unit of Animal Health.

A typical day would look like undertaking site surveys for our equipment, co-ordinating, delivering and assessing installations of that equipment, training up users in the hardware and software aspects of the monitoring equipment and being responsible for co-ordinating the response on any post-sales issues the customer may have. Success would look like more farmers using our equipment and being part of a highly functioning team.

The primary activities include but are not limited to:

  • Lead on all post-sales aspects for our range of livestock intelligence equipment (monitoring, milking, reading and weighing)
  • Completion and review of site surveys for monitoring equipment
  • Co-ordination and approval of installations
  • In person onboarding of new users of the equipment
  • Co-orindation of post-sales issues to ensure an efficient resolution and positive experience for the customer
  • Maintain Salesforce CRM with work orders and customer interactions
  • Regular contact with colleagues in the local regional team (sales and veterinary)

Skills Required

  • Working knowledge of milking equipment, particularly electronics
  • Experience of working on dairy farms
  • Presentation skills to small groups on technical subjects
  • Administrative upkeep of databases, e.g. CRM
  • Strong client-facing and communication skills;
  • Advanced troubleshooting, problem-solving and multi-tasking skills;
  • Basic Information Technology, Computer knowledge.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. 

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:Regular


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Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Job Category: Biotech
Job Type: Full Time
Job Location: Milton Keynes

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