Personal Assistant

Job Details:

  • Responsibilities: We are seeking a proactive and enthusiastic Personal Assistant who will take pride in offering the best possible service to those they support, as our Senior Management team continues to grow
  • Salary: £23,500 to £26,000 per annum, depending on your previous experience
  • Benefits: Hybrid working options, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym members, and more
  • Role Type: Full-time, permanent
  • Start Date: We are currently recruiting for start dates throughout 2023, including August and September, and you will be asked to state your availability on your application form
  • Location: This role is available in our Global Headquarters in Cambridge

About the Role

This is an exciting time to join the Costello Medical team as we are growing rapidly both in the UK and internationally. This growth has been driven by our commitment to delivering exceptional levels of customer service and high-quality work. We are seeking a proactive and enthusiastic Personal Assistant who embodies these same values, and who takes pride in offering the best possible service to those they support.

As a Personal Assistant at Costello Medical, you will support several members of our senior management and leadership team, establishing yourself as the first point of contact for internal and external queries and requests, on their behalf. You will also provide proactive and reliable support to ease the administrative burden they face.

Key responsibilities will include:

  • Managing the diaries of those you support, including scheduling and rearranging meetings, adding important events and project deadlines, arranging meeting rooms, and more
  • Minute taking in meetings and assisting in following up on agreed actions afterwards, to support project delivery
  • Scheduling events, including researching costs and providing budgets, liaising with venues, and booking facilities
  • Assisting with the organisation of both domestic and international travel, as well as preparing itineraries for those you support
  • Drafting, and reviewing the accuracy of, documents and presentations
  • Contributing to the wider aims of the company, wherever possible
  • Copying scientific details between different document types
  • Answering telephones and taking messages
  • Making purchases and processing expenses
  • Proactively identifying additional ways in which the administrative burden on those you support can be lessened

A Day in the Life of a Personal Assistant

To learn more about a typical day for a Personal Assistant at Costello Medical, please click here:

Career Profile

We offer many opportunities for personal and professional development at Costello Medical. Please click below to read firsthand accounts from our colleagues about their time with the company:


About You

You will be hard-working, motivated and thrive in a fast-paced environment. Most importantly, you will enjoy making a positive difference to the working lives of the managers you support, which will include striving to reduce their administrative burden.

Essential requirements for the role are:

  • An excellent level of written accuracy, attention to detail, and the ability to critically review your own work in terms of presentation, style, and content
  • Exceptional organisational skills and the ability to apply these in the way you plan your work and approach tasks. This includes planning your own time effectively to ensure deadlines are met
  • The ability and desire to understand project objectives, appreciating how individual tasks feed into the bigger picture of the project
  • An aptitude for delivering outstanding customer service and the ability to tailor your communication style (such as tone and frequency of interaction) to suit various audiences and situations, while considering the needs of others, both internally and externally
  • The ability to present concerns or feedback in an honest yet constructive way
  • Skilled in relationship building, displayed both internally and externally
  • An excellent level of productivity, whilst effectively utilising time and resource available
  • A high degree of tact, discretion and professionalism when dealing with confidential information
  • Excellent proficiency in written English and arithmetic
  • Fluency in Microsoft Word, Excel, Outlook, and PowerPoint

Whilst some experience as a Personal Assistant, or in a similar role, is desirable, we are also able to accept applications from candidates looking to start their career as a Personal Assistant.

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for over six consecutive years.

On 27th May 2022 Costello Medical received its certification as a B Corporation . We are really proud of this achievement as it demonstrates that Costello Medical is meeting the highest standards of verified social and environmental performance. We underwent a rigorous assessment that covered the whole of our business including employee benefits, charitable giving and sustainability. We believe this certification is external validation of our mission to be a force for good.

The Recruitment Process

Our recruitment process includes a telephone interview with a member of the Talent Acquisition team followed by an assessment for you to complete in your own time. If successful, you will be invited to an interview with senior members of our Operations team. Our standard recruitment process lasts around 2 to 4 weeks, however this can be adapted if necessary.

We are currently recruiting for start dates throughout 2023, including August and September, and you will be asked to state your availability on your application form. Whilst there are no set application deadlines, we would strongly recommend applying as early as possible so that we can begin processing your application, as the role will close when suitable candidates are found.

Please note that this role is available in our Global Headquarters in Cambridge. You can learn more about our office locations here:


What We Offer

  • A starting salary of £23,500 to £26,000 per annum, depending on your previous experience. Salary increases are typically awarded after 12 months and will then be reviewed on a yearly basis
  • 25 days’ annual leave plus bank and public holidays
  • The chance to work from home for up to half of your working time
  • Flexible benefits scheme offering additional holiday, cash payments and pension contributions
  • 4% employer pension contributions
  • Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
  • Paid study leave and funding for external qualifications
  • Cycle to Work scheme and an interest-free travel loan scheme
  • Critical Illness Cover, Income Protection and Life Assurance
  • Access to an Employee Assistance Programme
  • Discounted gym membership
  • Comprehensive travel insurance
  • Flexible working hours
  • Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical:

How to Apply

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. As written communication is a vital skill for this role, if your cover letter is suspected to have been generated by artificial intelligence (AI), your application is likely to be disqualified.

Please contact the Talent Acquisition team at View email address on if you have any questions about the role or application process.

Visa Sponsorship

We can provide visa sponsorship for eligible candidates for our Personal Assistant role. You will be asked to provide details of your right to work in the UK within your application, however this will have no impact on the processing of your application.

Job Type: Full Time
Job Location: Cambridge

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