Online Support Team Manager

£40.3k – £43.73k per annum

Job Details:

GamCare is the UK’s leading provider of information, advice, and support for anyone affected by gambling-related harms. We are committed to developing the support services we offer online with a goal to reach a wider audience. To achieve this, we have ambitious plans for the future growth of our digital services. This means now is an exciting time to be joining GamCare with this role being pivotal to these plans and an opportunity for you to shape the future of online support services. 

As our new Online Support Team Manager, you will lead a team of staff and lived experience volunteers who deliver vital online support services. You will play a crucial role in developing, delivering and performance managing these services while ensuring the safeguarding, training, recruitment, and overall operational success is being delivered to the highest standard. 

About You

As an experienced manager you’ll have the ability to lead, develop and support a growing online services team of staff and volunteers. You will have experience of supporting vulnerable cohorts and those with complex needs through remote services and digital platforms and have the skills to performance manage these services, using a variety of tools to meet KPIs and to also ensure services are effective, responsive, safe, caring and well led.  

Crucially, you’ll be passionate about making a difference in the lives of those experiencing gambling related harms. You’ll be a creative thinker who will use your knowledge, skills and experience to shape and develop online support services and the future of digital delivery within the field of gambling harms. 

Benefits You Can Enjoy

  • 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
  • A generous pension scheme – we contribute 6% and you contribute 2%
  • Discretionary company sick pay from day one of service
  • Employee Assistance Programme – 24-hour support 
Job Category: Others
Job Type: Full Time
Job Location: Remote

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