• Full Time
• Suffolk, United Kingdom
• 25,147 – 27,596 £ / Year

West Suffolk NHS Foundation Trust

Job Summary

An exciting opportunity has arisen within the Breast Care Unit for a full time MDT Co-ordinator to join our small and friendly team.

You will be expected to provide a professional comprehensive and efficient service co-ordinating the weekly MDT, working closely with a multidisciplinary team.

You will also provide general administrative services to the Breast Care Nursing Team and be a first point of contact for patients, clinical and non-clinical staff.

This would be an ideal role for those with good interpersonal skills, the ability to manage their workload using own initiative.

STAFF CAR PARKING

Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 – 18:30.

For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.

This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete “on call” duties within their role.

Main duties of the job

To co-ordinate the effective delivery of MDT services within the Breast Surgery Unit. To provide efficient, high quality and comprehensive support to the MDT.

To monitor and manage the care pathways of patients being treated under the MDT.

To manage the collection of data in relation to the operation of the MDT Service.

To work closely with the Breast MDT (Consultants, Nurses and Administrators), the wider trust and relevant national and regional networks to ensure the effective delivery and improvement of the service.

To provide a high standard of service and general administrative support to the Breast Care Nursing Team.

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To be a first point of contact and liaise with patients, clinical and non-clinical staff by communicating via telephone/email etc

Escalate queries and general issues to senior members of multidisciplinary team

To work as part of the wider administrative team and provide cross cover as and when required.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children’s ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

Please see job description for full details.

• The MDT Co-ordinator will monitor the departments electronic referrals/MDT pools and forward any relevant letters for the Breast Surgery Department, for review. New referrals are communicated to the PRMC (Patient Referral Management Centre) where appropriate.
• Regularly monitor and update patient pathways, expediting/chasing appointments where appropriate. Escalating issues to the Service Manager in order to avoid undue delays in the patient obtaining treatment.
• To receive post and deal with routine correspondence, undertaking follow-up action as directed. This may include replying personally to letters and preparing draft letters for signature.
• To transcribe from dictation, written text or digital dictation, all correspondence, reports or notes for the Breast Surgery Department and team, checking detail in patient case notes and ensuring letters are grammatical and well-presented. Also to understand the necessity of coding patients correctly with the IPT system when transferring patients from the West Suffolk Hospital to another Hospital.

• From within the dictation, identify indicated actions and action accordingly. Check that tests and investigations have been arranged as indicated.
• To collate all radiology and Pathology reports and to present them to the Breast Surgery Department, ensuring that all abnormal results are highlighted for further action by medical staff. Monitor expected results and where these are outstanding or urgently required, access results on the hospital computer system, ensuring these are seen by medical staff. Take follow-up action as instructed, which may include informing GPs of abnormal results which require immediate treatment, as indicated by the medical team.
• To obtain investigation results and other information from other hospitals, and to organise referrals for ongoing treatment and/or specialist tests at other hospitals and centres of excellence.
• To receive queries from General Practitioners, patients, relatives and carers, assessing which can be answered directly in accordance with Specialty protocol. Provide relevant information to enable Breast Surgery Department to respond to phone calls and other queries.
• To receive patients, relatives, medical representatives and other hospital visitors on behalf of medical staff. Liaise with medical representatives for departmental teaching sessions.
• To deal sensitively with upset and distressed telephone callers. Answer patients concerns in line with the Trusts Complaints Policy, ensuring that, when possible, queries are resolved early. Arrange for necessary action to be expedited.

Person Specification

Education and qualifications

Essential

• Educated to GCSE level including Maths and English or equivalent

Experience and knowledge

Essential

• Previous experience in administration
• Medical Terminology
• Audio Typist

Desirable

• Previous NHS or related environment
• Some customer care experience

Skills and abilities

Essential

• Proven Computer literacy
• Audio Typing
• Touch Typing
• Microsoft Office
• Excel
• Accurate Key Board Skills
• Able to demonstrate skills that ensure tasks are completed accurately and within a given timeframe.

Desirable

• Knowledge of the Hospital Administration System
• Understanding of Databases

Personal qualities

Essential

• Clear and precise communication skills
• Good telephone manner
• Able to work under pressure
• Able to meet deadlines
• Good interpersonal skills
• Good organisational skills
• Friendly and helpful manner
• Caring attitude
• Attention to detail
• Ability to work on own initiative or part of a team
• Flexible approach to working hours and duties
• Able to demonstrate an understanding of issues relating to confidentiality
• Good timekeeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Closing Date: 18 April 2024

To apply for this job please visit apps.trac.jobs.