Manager, Client Operations

Job Details:

An Oracle career can span industries, roles, Countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40 years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Building off our Cloud momentum, Oracle has formed a new organization – Oracle Health Applications & Infrastructure (OHAI). This team will focus on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence.

As a Manager, Client Operations for Support and Operations of our managed services clients, you will have the following responsibilities:

·        Plan, monitor, and ensure the delivery of client project services from initiation to completion.

·        Serve as technical liaison between Oracle and client to ensure all targets and requirements are completed on schedule and within scope

·        Manage and support client go-live events

·        Plan and manage client upgrades

·        Support problem management activities and provide on-call incident management support for clients

·        Develop and manage overall client technical project roadmap and domain strategy

·        Cultivate and maintain client relationships, and facilitate day-to-day operations and communications

·        Participate in weekly client calls

·        Facilitate and drive client issues and risks, engaging with clients and internal teams to drive and resolve incidents

·        Participate and facilitate cross-functional collaboration with internal and external stakeholders to execute client and solution vision, objectives, and strategy

·        Direct and manage a team of technical resources

Basic Qualifications

·       Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or relevant degree or equivalent work experience

·       At least 8 years healthcare information technology work experience

·       At least 5 years technical project management work experience

·       At least 3 years people management experience

·       Millennium software, applications, architecture, and technical knowledge

·       Managed services/Hosting services

·       Proficient with task management utilities, Agile operations, JIRA

Preferred Qualifications

·       At least 1 years of experience and a solid understanding of database technologies

·       At least 5 years system administration, system engineering work experience

·       At least 5 years of project management/implementation work experience

·       At least 5 year of troubleshooting, problem management experience

·       PMP Certification

·       ITIL Foundations Certification


·       The position is based in our Stockholm, Sweden office

·       Ability and willing to travel up to 20% as needed

·       Willing to work additional or irregular hours as needed and allowed by local regulations

·       Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position

·       This job does offer visa sponsorship

·       Willing to work on call shifts as needed

·       Ability to work the core business hours of aligned clients

·       Willing to work on a flexible schedule as needed

·       Perform other responsibilities as assigned

Oracle is an Equal Employment Opportunity Employer. We don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines.

Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries.

Leads a specialized area which may have diverse functional elements. Frequently interacts with supervisors and/or functional peer group managers. May interact with senior management. Bachelors degree as well as at least 3 years Client Relations experience or appropriate related experience at Oracle. In addition, a proven track record of excellent problem solving and research skills, and excellent communication skills, while projecting a positive, professional image. Because of the nature of this position, you should have excellent communication skills, as well as the ability to provide leadership and direction to a professional team. As a Manager, you will demonstrate good judgment in the balancing of customer, employee, and company objectives.

Job Category: Computer Software
Job Type: Full Time
Job Location: United Kingdom

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