Job Details:
The Learning Designer designs learning solutions and experiences for the enterprise, therapeutic areas and/or Business Divisions that build workforce capability to accelerate talent, improve performance, and mitigate risk through relevant continuous learning experiences aligned to the learning strategy and the global content strategy. The Designer uses business fluency, data driven insights, and design thinking to create scalable, learner-centric, business outcomes focused, innovative, inclusive, science-based high-level designs and learner journeys by persona and role. The designer is also accountable for detailed learning asset design across all learning methodologies and technologies including digital media. The designer is accountable for working closely with the Learning Developer to ensure asset development aligns to the blueprints, high level designs and learner journeys on which they are anchored. Additionally, the Learning Designer applies expert vendor management and oversees the alignment and quality of vendor-partner developed learning experiences. The Learning Experience Designer must develop and leverage trusted partnerships with team members, stakeholders, and subject matter experts to ensure speed, quality, and cost effectiveness of the learning they design.
Responsibilities:
- Uses business strategy, global learning strategy, and data driven insights to design scalable learning solutions in collaboration with the client facing Learning Consultant to ensure achievement of business goals.
- Creates high-level designs and learning journeys by persona and role that are scalable, learner-centric, business outcomes focused, innovative, inclusive, science-based
- Collaborates closely with the Learning Creation Lead, catalog owner, client facing team, and subject matter experts (SMEs) to design learning experiences aligned to business priorities
- Facilitates and leads content creation and experience design sessions, works to assess learner/persona skill gaps, and clearly defines instructional objectives
- Leverages data driven insights to create Detailed Design Documents for learning content and assets for learner-centric multi-part learner journeys and experiences to solve business challenges and achieve business outcomes.
- Creates any required content scripting leveraging a deep understanding of business unit and/or therapeutic area internal trends, learners, organizational culture, personas, mindset, and skills, and internal limits including change tolerance, leader availability, learner attention/absorption, tools/resources.
- Partners with Learning Developers, BPO talent, and vendors as they iterate and develop learning solutions and assets in accordance with the Detailed Design, ensuring assets are created in a way that can be scaled to additional audiences and needs, reducing redundant spend and work
- Oversees learning design and development vendors when work is outsourced to ensure alignment to standards, high-level design, defined learner experience and business outcomes.
- Works with Delivery point to support the certification of trainers as required.
Core Capabilities:
- Business acumen, including therapeutic/scientific acumen (particularly for therapeutic area designers)
- Learning Design and Development (i.e., assess, design, develop, & evaluate)
- Communication
- Team collaboration
- Program management
- Change management
- Stakeholder management
- Vendor management
- Digital learning and learning management systems
Requirements:
- Bachelor’s degree in instructional design, learning technology, adult education, or other related discipline
- 6+ years of related experience (4+ with master’s degree)
- 1+yearsofexperience as a Designerwith experienceleading the design and developmentof learning solutions to drive mindset, skill and behavior change to achieve business outcomes
- Up to date instructional design and learning science applied to live, virtual, on line, social, adaptive and in the flow continuous learning experiences
- Leverage innovative digital learning technologies and scalable user interfaces for web and mobile learning experiences
- Apply Ux design and design thinking principles to assess learner/persona capability gaps the develop learning systems or blueprints
- Strong interpersonal and communication skills, verbal and written to both technical and non-technical audiences
- Co-create, collaborate and build trusted partnerships with team and business stakeholders
- Leverage data driven insights to drive decisions
- Agility, flexibility, working in a fast-paced iterative environment
- Creative thinking, strong problem-solving, continuous improvement capability
- Ability to guide / mentor experience developers and troubleshoot issues
- Assess capability, evaluate and measure value and business impact
- Stakeholder analysis and management, change management
- Business acumen and ability to rapidly learn business and cultural contexts
Preferred:
- Experience as an Experience Designer of dynamic learning solutions and role curriculum
- Pharmaceutical or healthcare industry experience
- Possesses a continuous learning mindset towards technology and finding new ways to improve the learner experience
