We are looking for a newPlayer Liaison Officerto support our Women’s First Team players, ensuring a seamless service is provided which enables them to focus on their performance. You’ll provide holistic and robust logistical support across all areas, with a strong focus on onboarding, but continuing throughout their time at Arsenal Women Football Club. 

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Who we are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here. 

Beyond that, we are passionate about our local communityand, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Your day-to-day

• Deliver a seamless onboarding process for our new players as their main point of contact, ensuring they understand our club and values, as well as ensuring all legal and safeguarding responsibilities are met. 
• Manage the relocation process for players where required, including organising work permits and visas, and supporting with any admin to support their move to the club. 
• Liaise with player Agents regarding player requirements before and after signing of contract, acting as a positive ambassador for the club. 
• Provide ongoing support for players during their career with us, ensuring their focus is on their performance at all times. 
• Work with internal and external stakeholders to schedule all relevant training or workshops for our players, and ensure training records are up to date. 
• Build relationships with local estate agents so that our players have a great choice of local properties, being the main point of contact and supporting on any queries that arise. 
• Support the wider team with a variety of administrative tasks, including processing player expenses and coordinating ticket requests. 
• Attend home match days as the main point of contact for all player guests, acting in a friendly and welcoming manner. 

What we are looking for

• Previous experience in a similar role or the equivalent industry experience. 
• Demonstrable experience working with high profile individuals and with efficient and proactive management of their related logistical requirements.
• Considerable experience managing multiple stakeholder requirements and administration processes at speed, while maintaining high level of detail.
• Demonstrable experience displaying natural gravitas, diplomacy and professional credibility when dealing with high profile individuals and wide range of stakeholders.
• Experience working with Player Agents and other stakeholders regarding the representation of the Player.
• Evidence of sound experience within a sport administration setting or in a fast paced, customer focused environment; experience of advising and working in partnership with key stakeholders.
• First class IT skills including a strong working knowledge of all Microsoft applications, particularly databases/excel. 
• Basic knowledge and understanding of tax / NI implications for foreign players
• Results driven with a customer focused and pragmatic approach.
• Flexible approach to work; committed to developing a positive team ethos.
• Operates with the upmost integrity, confidentiality and discretion.

Why choose us 

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Discounted Arsenal season tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.