Pinnacle IT Hub is a leading provider of innovative IT solutions, dedicated to helping individuals and businesses optimize their technological infrastructure for maximum efficiency and performance.
Position Overview:
We are seeking a highly motivated and skilled IT Systems Support Analyst to join our dynamic team. The ideal candidate will be responsible for providing technical assistance and support to our clients, ensuring the smooth operation of their IT systems and infrastructure.
Key Responsibilities:
1. Provide first-line technical support to clients via phone, email, or in person.
2. Diagnose and resolve hardware, software, and network issues in a timely manner.
3. Install, configure, and maintain IT systems and applications.
4. Collaborate with other IT professionals to implement solutions and enhancements.
5. Document support activities, solutions, and procedures for future reference.
6. Conduct regular system audits to ensure compliance with security standards and best practices.
7. Assist in the planning and execution of IT projects, such as system upgrades and migrations.
8. Stay up-to-date with emerging technologies and industry trends to provide proactive support and recommendations.
Qualifications:
1. Bachelor’s degree in Computer Science, Information Technology, or related field.
2. Proven experience in a similar role, preferably in a managed IT services environment.
3. Strong knowledge of IT systems, networks, and protocols.
4. Proficiency in troubleshooting hardware, software, and network issues.
5. Excellent communication and interpersonal skills.
6. Ability to work independently and collaboratively in a fast-paced environment.
7. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Systems Administrator) are a plus.
Join us at Pinnacle IT Hub and become part of a team dedicated to delivering exceptional IT support and solutions to our clients. Apply now to embark on an exciting career in the ever-evolving field of information technology!
Job Type: Full-time
Pay: £29,500.00-£33,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free or subsidised travel
- Referral programme
- Sick pay
- UK visa sponsorship
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Education:
- Certificate of Higher Education (required)
Experience:
- IT support: 1 year (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: Remote
Application deadline: 26/05/2024
Reference ID: 2024001
Expected start date: 11/06/2024
To apply for this job please visit www.glassdoor.com.