Innovation Specialist

Job Details:

Role Summary

  • Responsibilities: This varied role will see you responsible for bug testing and developing guidance documents for the Technical Development & Innovation team while also assisting the wider company with finding and developing technical solutions to problems they or their clients face
  • Project Types: HealthTech, BioTech, Medical Communications, Pharmaceutical, Healthcare, Medical Devices
  • Salary: A starting salary of £30,000. We may be able to offer a higher starting salary for more experienced candidates
  • Benefits: Hybrid working options, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym members, and more
  • Role Type: Full-time, permanent
  • Start Date: We are currently recruiting for start dates throughout 2022, which occur on a monthly basis
  • Location: This opportunity is available in our Global Headquarters in Cambridge, as well as at our London office

About The Role

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

Costello Medical launched its own Technical Innovation and Development division last year with a vision to create innovative products and services for clients and help our internal teams deliver the best possible service to our clients. The division combines software development, automation and research functions to support the wider company with using technology to improve client project delivery and increase the efficiency of internal processes.

The Innovation Specialist role is cross-functional and will involve supporting the software development team with bug testing and developing guidance documents while assisting the wider company with finding and developing technical solutions to problems they or their clients face.

As a driven and ambitious cross-divisional team who are growing rapidly, they are looking for someone who will thrive in a fast-paced environment and develop the role as the team and company grow. There are multiple opportunities for progression, for example, taking on more responsibilities relating to project coordination and, eventually, management or specialising in a particular technical area.

Key responsibilities will include:

Technical Innovation

  • Proactively proposing ways to streamline processes (in and outside of the division) and subsequently implementing them
  • Advising colleagues on best practices and efficient ways of using third-party software and internally developed applications
  • Researching and helping to trial new software and tools
  • Assisting with the development of reports and dashboards, for example using Microsoft Excel and PowerBI in conjunction with Application Programme Interface (APIs) or other data sources
  • Development of scripts for basic automation, for example Visual Basic macros and Python scripts

Software Development Support

  • Completing support tasks for software development projects, including researching competitors
  • Conducting end-to-end testing of internally developed applications and tools
  • Drafting presentations and other documents, including user guides and training materials for software and tools

About You


Due to the varied and evolving nature of divisional and company need, applicants should be proactive with a willingness to learn and contribute innovative ideas towards the development of our service offerings. Prior knowledge of programming or query languages is not required but applicants should have a keen interest in software and be motivated to explore the use of software and related tools. Undertaking self-directed research to continually learn relevant skills will be required.

This role requires a problem-solving mindset and eagerness to work both independently and collaboratively to find solutions. Excellent customer service alongside an enthusiasm for technology and high-quality deliverables is a must.

Essential requirements for the role are:

  • A desire to continually learn and develop technical skills
  • A “can do” approach, and the initiative, positivity and creativity required to continually improve processes
  • An aptitude for investigating software capabilities to understand how functionality can fit with company processes
  • Exceptional organisational skills, including the ability to prioritise tasks, plan your own time and communicate this to others
  • The ability to maintain quality of deliverables under multiple competing demands
  • An excellent level of productivity and the flexibility to respond to changing deadlines
  • An exceptional level of customer service and communication, both internally and externally
  • A high degree of tact, discretion and professionalism when dealing with confidential information
  • A high degree of written accuracy and attention to detail
  • Excellent proficiency in written English and arithmetic
  • Fluency in Microsoft Word, Excel, Outlook and PowerPoint

About Costello Medical


We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for five consecutive years.

On 27th May 2022 Costello Medical received its certification as a B Corporation. We are really proud of this achievement as it demonstrates that Costello Medical is meeting the highest standards of verified social and environmental performance. We underwent a rigorous assessment that covered the whole of our business including employee benefits, charitable giving and sustainability. We believe this certification is external validation of our mission to be a force for good.

The Recruitment Process

  • The first stage in our recruitment process includes a CV and cover letter review by the Technical Development and Innovation team
  • If you are progressed to the next stage, you will be invited to attend a telephone interview with a member of the Talent Acquisition team which will assess your interest in the role and relevant skills and experience
  • Next, you will be invited to complete a technical assessment remotely
  • If successful, you will be invited to an interview with members of our Technical Innovation and Development team. The interview will include technical questions based on your assessment, followed by a competency-based interview

Our standard recruitment process lasts around 1 month however, this is adapted if necessary.

We are currently recruiting for start dates throughout 2022. Additional start dates may also be available and you will be asked to state your availability on your application form. Whilst there are no set application deadlines, we strongly recommend applying as early as possible so that we can begin processing your application. The role may close when suitable candidates are found.

Please note that this role is available in our Global Headquarters in Cambridge as well as our London office. You can learn more about our office locations here:

What We Offer

  • A starting salary of £30,000. We may be able to offer a higher starting salary for more experienced candidates. Salary increases are typically awarded after 6 and 12 months and again on promotion, which can be achieved in as little as 6 to 12 months
  • 25 days’ annual leave plus bank and public holidays
  • The chance to work from home for up to half of your working time
  • Flexible benefits scheme offering additional holiday, cash payments and pension contributions
  • 4% employer pension contributions
  • Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
  • Paid study leave and funding for external qualifications
  • Cycle to Work scheme and an interest-free travel loan scheme
  • Critical Illness Cover, Income Protection and Life Assurance
  • Access to an Employee Assistance Programme
  • Discounted gym membership
  • Comprehensive travel insurance
  • Flexible working hours
  • Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical:…

How to Apply

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical. Please contact the Talent Acquisition team at if you have any questions about the role or application process.

Visa Sponsorship

We can provide visa sponsorship for eligible candidates for our Innovation Specialist. You will be asked to provide details of your right to work in the UK within your application, however this will have no impact on the processing of your application.

Job Category: Manufacturing
Job Type: Full Time
Job Location: London

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