£3,800 per month
Accenture
Job Description: Customer Support Associate – Remote Work
Company: Accenture
Location: London, England, UK
Job Type: Part-time
Seniority: Associate Level
Years of Experience: 2
Personality Traits: Passionate, Resourceful
Soft Skills: Emotional Intelligence, Problem-solving
Benefits: Dental insurance, Employee discounts, Visa sponsorship
Working Environment: Pave the way for diversity and inclusivity, creating a culture of belonging.
Deadline to Apply: 2024-02-24
Equal Opportunity Statement: Accenture is an equal opportunity employer. We value diversity and inclusion and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities: 1. Provide high-quality customer support via various channels such as phone, email, and chat. 2. Handle customer inquiries, complaints, and escalations efficiently and effectively. 3. Act as a knowledgeable resource for customers, providing accurate and timely information regarding products, services, and policies. 4. Maintain a thorough understanding of the company’s products and services to effectively assist customers in their inquiries. 5. Troubleshoot technical issues and provide appropriate solutions or escalate to the relevant department when necessary. 6. Record and maintain customer information, interactions, and transactions in CRM systems. 7. Collaborate with cross-functional teams to ensure prompt resolution of customer issues. 8. Identify trends or patterns in customer inquiries and provide feedback to improve processes and customer satisfaction. 9. Assist in training new customer support team members as needed. 10. Continuously develop and improve customer support skills and knowledge through ongoing training and self-development initiatives.
Requirements: 1. Minimum of 2 years of experience in customer support or a related role. 2. Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with customers. 3. Strong problem-solving skills and the ability to think critically to resolve customer issues. 4. Demonstrated emotional intelligence and the ability to empathize with customers. 5. Proven ability to work effectively in a remote work environment and manage time efficiently. 6. Proficient in using customer support software, CRM systems, and other relevant industry tools. 7. Ability to multitask and prioritize tasks effectively in a fast-paced environment. 8. A passion for providing exceptional customer service and a dedication to customer satisfaction. 9. Resourcefulness and the ability to quickly adapt to changes in customer needs and company policies. 10. Flexibility to work different shifts, including evenings, weekends, and holidays. 11. Must have access to a reliable internet connection and a quiet working space for remote work.
This job description is not exhaustive and the responsibilities and requirements may be subject to change.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Work Schedule:
This job has the following work schedule:
Flexible
Benefits & Perks
This job has the following benefits:
Remote work flexibility
This job is a remote position, you can work from anywhere.
Are you interested in this position? If so, apply now and get a response from us fast!
Don’t miss out an opportunity to advance your career to the next level.