- Full Time
- London, United Kingdom
- 27,137.58 – 30,747.67 £ / Year
E7 FURNITURE LTD
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This is a great opportunity to work in a fast-paced and dynamic environment.
Responsibilities:
– Communicate effectively with customers via phone, email, and chat to provide assistance and resolve issues
– Assist customers with product information, order status, and general inquiries
– Provide exceptional customer service by actively listening to customers and addressing their needs in a timely manner
– Maintain accurate customer records and update information as necessary
– Analyze customer feedback and provide suggestions for improvement to the management team
– Perform data entry tasks accurately and efficiently
Requirements:
– Excellent communication skills in both English and Spanish
– Strong phone etiquette and the ability to handle difficult or irate customers with professionalism
– Bilingual proficiency in English and Spanish is preferred
– Ability to analyze customer needs and provide appropriate solutions
– Strong attention to detail and accuracy in data entry tasks
– Multilingual skills are a plus
Benefits:
- Casual dress
- Company car
- Company pension
- Employee discount
- On-site parking
- Store discount
- UK visa sponsorship
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)
To apply for this job please visit www.glassdoor.com.
