Clinic Co-ordinator

Job Details:

The James Paget University Hospitals NHS Foundation Trust serves a population of around 230,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service. 
Patent and staff experience is important to us and these are the behaviours we live by: 

  • Putting patients first
  • Aiming to get it right 
  • Recognising that everybody counts
  • Doing everything openly and honestly

Job overview

An opportunity has arisen to appoint a self-motivated individual, with great interpersonal skills and a commitment to customer service, to work as an Outpatient Clinic Co-ordinator within the Corporate Division, covering a range of specialities, to deliver a first rate booking service to our patients.

Main duties of the job


Band 3, Part time, Job Share

16 hours per week, Permanent Post

To provide a high quality, efficient and responsive administrative service in respect of the 18 week Referral to Treatment process.

To offer the highest standard of customer care to patients and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust’s Code of Values & Behaviour’s.

Working for our organisation

You will be joining a dedicated administrative team that supports patient care within the outpatient environment and provides a focal point liaising with patients, relatives and other staff groups, both by telephone and in person.

Good organisational/time management skills, customer service skills and the ability to prioritize conflicting workloads effectively are essential.

Experience of working in an NHS setting and working with the Electronic Referral Service and other clinical systems would be beneficial.

Detailed job description and main responsibilities

To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep outpatient clinics utilised to optimum levels and to provide performance data to Consultants as requested.

Person specification

Education and Qualification

  • 4 GCSEs grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
  • NVQ level 2/3 in Business Admin, other relevant subject or equivalent certificate.

Experience and Knowledge

  • Minimum of 1 years experience in a similar administrative role with a proven track record of achievement.
  • Basic knowledge of Booking systems and processes
  • Excellent IT skills with working knowledge of Microsoft applications
  • Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes
  • Administration experience within an NHS setting
  • Operational knowledge and understanding of iPM, eRS and RTT

Skills, abilities and competence

  • Ability to work in a pressurised working environment with frequent interruptions and change of work direction
  • Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team
  • Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
  • Ability to identify problems and resolve, with an understanding of data analysis
  • Ability to work autonomously and as part of a team

The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their gender, race, disability, age, sexual orientation or identity, and religion or belief.

Tier 2 Sponsorship :  We are pleased to consider applicants who require Tier 2 sponsorship to work in the UK but it is unlikely that we would be able to appoint if a suitably qualified, experienced and skilled UK/Right to work candidate is available. Applying for entry clearance into the UK, must provide a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful.

In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process.

Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Name Lianne Willimott Job title Directory of Services Development Manager Email address View email address on Telephone number View phone number on Additional information

Amanda Matthews

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Dawn Riddell

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Job Category: Others
Job Type: Full Time
Job Location: North Yorkshire

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