£4,100 per month
Part-time
Job Description: Client Service Assistant – Remote Work
Company: Lyft Location: London, England, UK Job Type: Part-Time Seniority: Associate Level Years of Experience: 2
Personality Traits: – Resourceful: The ideal candidate for this role should be able to find innovative solutions to client problems and provide quick and efficient assistance. – Hardworking: We are looking for a dedicated individual who is willing to put in the effort and go the extra mile for our clients.
Soft Skills: – Persuasion: The Client Service Assistant should have excellent communication skills and the ability to persuade clients when necessary. – Strategic Planning: The candidate should possess strong analytical and problem-solving skills to develop effective strategies and plans in order to meet client needs.
Responsibilities: – Provide exceptional customer service to clients, addressing inquiries and resolving any issues that may arise. – Assist with client onboarding, ensuring a smooth transition and a positive experience. – Act as a liaison between clients and internal teams, effectively communicating client requirements and expectations. – Proactively identify opportunities to improve client satisfaction and loyalty. – Conduct regular check-ins with clients to ensure ongoing satisfaction and address any concerns. – Collaborate with cross-functional teams to optimize client service processes and enhance the overall client experience. – Stay updated on industry trends and changes to provide clients with pertinent information and advice.
Requirements: – Proven experience in a client service or customer support role, with a minimum of 2 years of experience. – Excellent written and verbal communication skills, with the ability to build rapport and establish strong relationships with clients. – Strong problem-solving and decision-making abilities. – Proficient in using client management systems and other relevant software. – Ability to work independently and remotely, while still being a valuable team player. – A motivated self-starter with a strong attention to detail.
Benefits: – Visa sponsorship for eligible candidates. – Training and professional development opportunities to enhance skills and knowledge. – Medical coverage to ensure the well-being of employees.
Working Environment: – Lyft encourages a spirit of exploration and taking calculated risks for growth. We foster a dynamic and supportive working environment where creativity and innovation are valued.
Equal Opportunity Statement: Lyft is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected characteristics. All qualified applicants will receive consideration for employment without regard to these factors.
Deadline to Apply: Please submit your applications by February 24, 2024.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Work Schedule:
This job has the following work schedule:
Flexible
Benefits & Perks
This job has the following benefits:
Remote work flexibility
This job is a remote position, you can work from anywhere.
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