The Digital Services Support Analyst role is a specialist role and holds responsibility for the delivery of service and support for all Clinical Applications within the remit of Digital Services, working with internal trust teams and third-party suppliers. The primary responsibility of the position is for the support, management and configuration of all Oracle Cerner applications and interfaces with third party software.
The post-holder will have significant experience of working as part of the CRS Back Office/Support team, a subject-matter expert in supporting, maintaining, and configuring Oracle Cerner Applications or similar complex clinical systems and have a full understanding of processes and procedures covering inpatient and outpatient workflows., Duties will include meeting required Service Level Agreements, resolving reported issues and actioning requests for additions or changes to local configuration, which will include testing the changes, creating relevant documentation on new and existing procedures/systems, ensuring Digital Services security standards are met and to support the day-to-day requirements for supporting the Royal Free London Group.

Please refer to attached Job Descriptions for full details of the role.

Working for our organisation
The post holder will offer World Class Care to service users, staff, colleagues, and patients alike so that everyone at the Royal Free can feel:
+ Always Welcome
+ Clearly communicating in a confident and supporting manner
+ Respectful to all staff
+ Reassuring ensuring the staff member understands the support you are providing for Clinical Applications.

You will be working within Digital Services, Patient Systems Group under the management of the Head of Systems Administration Group where you will work closely with all colleagues in the provision of supporting Clinical Applications., + Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.

+ If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating.

+ The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

+ The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

+ By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

+ Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.