Job Details:

• Responsibilities: Your responsibilities will include IT administration, user administration, system maintenance, IT documentation, policy and process writing, IT auditing, MSP liaison, IT project support and user training
• Salary: £23,000 to £27,000 per annum depending on your previous experience
• Benefits: Hybrid working options, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and more
• Role Type: Full-time, permanent
• Start date: We are currently recruiting for start dates throughout 2022, which occur monthly. We also welcome applications for start dates in 2023
• Location: This role is available in our Global Headquarters in Cambridge, as well as our London and Manchester offices

About the Role

In recent years, the Technical Operations (TechOps) division has invested heavily in the company’s IT infrastructure and functionality. The supportive and friendly team are looking for a new colleague to help deliver first-class systems administration, a wide variety of cloud IT projects, process optimisations and skill-sharing, whilst retaining the personal touch Costello Medical employees have come to know and love.

Key responsibilities will include:

• General administration of Microsoft 365, Azure Active Directory and the Cloud Storage solution
• Setting up and issuing hardware (e.g. laptops to users) as well as managing equipment lifecycles such as retirement and disposal, and maintaining an accurate asset database
• Endpoint administration via Microsoft Intune and Conditional Access policies
• Delivering a wide range of IT projects with change control procedures. This will include performing research, testing, deployment and project appraisals
• Collaborating with the MSP to deliver projects, administration or deskside user support
• Supporting with the response to any real or suspected cyber security incident, such as phishing notifications or Microsoft Defender alerts
• Creating and maintaining IT-related documentation such as process guides, training guides and company policies
• Providing training to end users on the company’s IT systems and equipment
• Conducting audits across systems to facilitate wider processes or ensure policy compliance
• Researching and procuring new software/SaaS products and hardware, in keeping with the latest enterprise technology
• Visiting other offices to stay connected with the team, wider company, and to complete local tasks

Career Profile

To learn more about the tailored career progression we offer at Costello Medical, please click below to read about Alice’s progression into the Senior IT Coordinator role and beyond:

A Day in the Life of an IT Administrator

To learn more about a typical day for an IT Administrator at Costello Medical, please click here:

About You

The IT Administrator role is suitable for individuals who are motivated to progress their career with a forward-thinking, award-winning global business.

Essential requirements for the role are:

• At least 1 year of experience in a related role, which may include IT security, project delivery, systems administration or working on an IT service desk. Alternatively, we welcome applications from candidates with entry level industry standard qualifications such as those produced by CompTIA, Microsoft or ITIL
• Proficiency with Windows operating systems and Microsoft Office applications
• Experience with Windows and Microsoft Cloud Solutions (Azure, Microsoft Endpoint Manager/Intune)
• An understanding of the Microsoft 365 environment and willingness to learn other company systems
• Exceptional organisational skills and a proven ability to exceed deadlines
• The ability to conduct work on projects in a focused way, providing pragmatic solutions to resolve potential problems
• The ability to plan and prioritise your own time and coordinate with others
• The ability to communicate confidently and professionally, whether verbally or in writing, to both technical and non-technical audiences
• A ‘can do’ attitude, with a strong customer focus at all times
• A good level of proficiency in written English and arithmetic

Desired requirements for the role are:

• Experience with asset management, cloud storage, Adobe products, Microsoft Defender for Endpoint
• A desire to build Information Security and Cyber Security skills
• An aptitude in cloud storage solutions and MacOS

About Costello Medical

Costello Medical is a fully independent, rapidly growing global healthcare agency specialising in medical communications, market access and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our independent nature allows us to prioritise supporting our staff and clients alike; our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for five consecutive years.

On 27th May 2022 Costello Medical received its certification as a B Corporation . We are really proud of this achievement as it demonstrates that Costello Medical is meeting the highest standards of verified social and environmental performance. We underwent a rigorous assessment that covered the whole of our business including employee benefits, charitable giving and sustainability. We believe this certification is external validation of our mission to be a force for good.

The Recruitment Process

Our recruitment process includes an assessment and presentation for you to complete remotely. If successful, you will be invited to an interview. Our standard recruitment process typically lasts three weeks, however, for candidates who can complete the assessments promptly, the process can be completed in as little as two weeks.

We are currently recruiting for start dates throughout 2022, which occur on a monthly basis. We also welcome applications for start dates in 2023. You will be asked to state your availability on your application form. Whilst there are no set application deadlines, we strongly recommend applying as early as possible so that we can begin processing your application. The role may close when a suitable candidate is found.

Please note that this role is available in our Global Headquarters in Cambridge as well as our London and Manchester offices. You can learn more about our office locations here:

What We Offer

• A starting salary of £23,000 to £27,000 per annum depending on your previous experience. Salary increases are typically awarded after 6 and 12 months and again on promotion
• 25 days’ annual leave plus bank and public holidays
• Although much of the role requires presence in the office, we aim to support working from home for up to half your working time
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions
• 4% employer pension contributions
• Private Medical Insurance which offers comprehensive cover on a “medical history disregard” basis
• Paid study leave and funding for external qualifications
• Cycle to Work scheme and an interest-free travel loan scheme
• Critical Illness Cover, Income Protection and Life Assurance
• Access to an Employee Assistance Programme
• Discounted gym membership
• Comprehensive travel insurance
• Flexible working hours

Please click here to learn about our reward package and the other benefits of working for Costello Medical:

How to Apply

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical. Your CV should clearly state the dates of all qualifications and grades achieved if applicable. Please contact the Talent Acquisition team at View email address on click.appcast.io if you have any questions about the role or application process.

Visa Sponsorship

We can provide visa sponsorship for eligible candidates for our IT Administrator role. You will be asked to provide details of your right to work in the UK within your application, however, this will have no impact on the processing of your application.