£36k – £50k per annum

The services of a qualified and experienced Product Field Engineer are currently needed at Caterpillar Inc. If you have the requisite qualifications to function efficiently in this role, Caterpillar would love to hear from you.

With 2023 sales and revenues of $67.1 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, Caterpillar’s products and services have helped improve the lives of people around the world. Customers use Caterpillar’s products to build the basic infrastructure that enables higher standards of living, providing access to water, electricity, roads, bridges, hospitals, schools, and more. Caterpillar’s company strategy reflects its legacy and continuing commitment to meeting the needs of its customers and the communities in which it operates. Together with its partners, Caterpillar helps customers build a better, more sustainable world.

About the Role

Caterpillar’s Electrification & Energy Solutions (E+ES) Division will focus on delivering advanced electrified power train, zero-emissions products/technologies, and the solutions and services associated with these technologies. Focus areas include batteries, fuel cells, motors, inverters, micro grid controllers, charging, energy storage systems, lifecycle solutions/services and integration of components for ePowertrain solutions across industries.

As the Product Field Engineer, you will support complex technical product problem resolutions of advanced power products (batteries, fuel cells, chargers, energy storage systems, and electric drives) to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat brand promise.

You will be responsible for customer uptime by minimizing product downtime, resolving issues quickly, and keeping customers happy by providing great customer experiences, working with a wide variety of applications including Resource Industries, Construction Industries, Electric Power, Oil and Gas, and Marine.

Main Duties

Diagnose, repair, rebuild, and repurpose electrification product(s).
Perform live electrical work on batteries.
Support dealer personnel in troubleshooting issues, answering technical inquiries, and training personnel.
Communicate site advanced power product issues, uptime status, and hour accumulation.
Facilitate the return of failed parts to the factory for further analysis.
CPI support: Identify, testing, data collection, and implementation of ICA’s/PCA’s.
Perform failure analysis where needed.
Assist dealers with understanding and implementation of service publications, TIB, service magazines, and service letters.
Manage spare parts, tools, and Personal Protection Equipment on site.
Support regional industry shows, displays, and proving ground events as needed.
Keep up-to-date on new technologies and drive continuous improvement to established techniques.

Requirements

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in electrical equipment.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Additional information:

Up to 75% international travel requirement.
Visa sponsorship available for eligible applicants.
25 days annual leave
Up to 12% bonus
Contributory pension scheme – Caterpillar will double the employee’s contribution up to 10%.
Contributory share scheme – Caterpillar will match 50% of the employee’s contribution.
Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.